Legal
Statutory right of withdrawal
Period
You may withdraw from the contract within 14 days of receipt without giving any reason. The cooling-off period begins on the day after you have received the product. If the products from one order arrive separately, the period begins after receipt of the last product. You are in time if you send your notification before the period has expired.
How to withdraw
Inform us by means of an unequivocal statement: via the form on our website, by email to [email protected] or by post to Arena 22, 5346 KP Oss.
Sending the product back
After your notification, you have 14 days to send the product back. You bear the direct cost of returning it, unless the wrong product was delivered or it does not conform to the contract.
Refund
We will refund you no later than 14 days after your notification, using the same payment method. In the event of a full withdrawal, you will also be refunded the standard shipping costs, but not any additional costs for a more expensive delivery method. We may withhold the refund until we have received the product or you have supplied evidence of having sent it back, whichever is earlier.
Exceptions and warranty
Statutory exceptions to the right of withdrawal apply only where the statutory conditions are met. Your right to a sound product (the statutory warranty) always remains.
Condition of returned products
We ask consumers to return items in their original condition:
- Unworn, except for trying on as would be possible in a physical shop.
- Preferably with all original labels and hang tags attached.
- Clean, unwashed and without signs of use, stains or damage.
- Where reasonably possible, in the original packaging.
Removing labels or the original packaging does not automatically result in loss of the right of withdrawal.
If a product has been used beyond what is necessary to establish its nature, characteristics and functioning, XCLSVT may charge a reasonable amount for the diminished value, insofar as permitted by law.
The statutory rights of the consumer continue to apply in full.
Withdraw from the contract here
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- — To: Xclusivité / XCLSVT, Arena 22, 5346 KP Oss, [email protected]
- — I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*:
- — Ordered on*/received on*:
- — Name of consumer(s):
- — Address of consumer(s):
- — Signature of consumer(s) (only if this form is notified on paper):
- — Date:
* Delete as appropriate.
Using the model form is not mandatory. You can also register your return directly via [email protected].
Download model withdrawal form (PDF)