Shipping & returns

Orders placed before 3 pm on a working day leave our premises the same day. The Netherlands and Belgium: 1–2 working days. Rest of Europe: 3–5 working days. Outside the EU: 5–10 working days.

Shipping within the Netherlands costs €6.95 and is free from €100.00. Within the EU €12.95 (free from €100.00), outside the EU €24.95.

Shipping costs are calculated automatically at checkout based on the country of delivery. For orders outside the EU, import duties and VAT of the destination country may be charged; these are payable by the recipient.

As soon as your parcel has been handed over to PostNL or DHL, you will automatically receive an email with a tracking code. You can also follow your order via 'Track your order' in the menu.

You have a cooling-off period of 14 days, counted from the day of receipt. Register your return using the returns form. A return label costs €6.95, payable when you register the return; if the item is damaged or the wrong item was delivered, it is free.

After receipt and inspection, the amount will be refunded to the same payment method within five working days.

We ask consumers to return items in their original condition:

– Unworn, except for trying on as would be possible in a physical shop.

– Preferably with all original labels and hang tags attached.

– Clean, unwashed and without signs of use, stains or damage.

– Where reasonably possible, in the original packaging.

Removing labels or the original packaging does not automatically result in loss of the right of withdrawal.

If a product has been used beyond what is necessary to establish its nature, characteristics and functioning, XCLSVT may charge a reasonable amount for the diminished value, insofar as permitted by law.

The statutory rights of the consumer continue to apply in full.

For a different size or colour, we ask you to return the item and place a new order. That way we can be sure the piece you want is reserved for you — our editions are small.