XCLSVT terms and conditions

XCLSVT is an online fashion platform offering carefully selected clothing and accessories from distinctive brands.

Company details

Trade name: Xclusivité / XCLSVT

Registered address: Arena 22, 5346 KP Oss, the Netherlands

Website: www.xclusivite.com

Chamber of Commerce (KvK) number: 97363502

VAT identification number: NL005264530B20

Contact details

General questions and business information: [email protected]

Customer service, orders and complaints: [email protected]

Returns and withdrawals: [email protected]

1. These terms and conditions apply to all offers, orders and agreements between XCLSVT and consumers via our webshop.

2. Before an order is placed, these terms and conditions are made available in a way that allows the consumer to store them.

3. By placing an order, the consumer accepts these terms and conditions, insofar as they have been validly declared applicable.

4. Statutory consumer rights always continue to apply.

1. XCLSVT offers a carefully selected range of clothing and accessories.

2. We strive to present product information, materials, colours, fits and dimensions accurately.

3. Due to differences in screen settings, colours may vary slightly.

4. Obvious errors in offers do not bind XCLSVT where the consumer should reasonably have understood that a mistake had been made.

5. Offers are valid while stocks last, unless stated otherwise.

1. Orders are placed via our website.

2. After placing an order, the consumer receives a confirmation by email.

3. If an ordered product unexpectedly cannot be delivered, we will inform the consumer as soon as possible.

4. Amounts already paid for products that cannot be delivered will be refunded.

5. For questions about orders, please contact [email protected].

1. All prices are shown in euros, including VAT.

2. Any shipping costs are stated before the order is completed.

3. Payment is made using the payment methods available on our website.

4. Payments are processed via secure payment services.

5. Price changes do not affect agreements already concluded, unless the law provides otherwise.

1. For products that can be delivered directly from stock, XCLSVT applies an expected delivery time of 1 to 3 working days, unless stated otherwise with the product or during ordering.

2. The delivery time begins after receipt of the order and successful processing of the payment.

3. The stated delivery time is an expected delivery period. In the event of a delay, we will inform the consumer as soon as possible.

4. If delivery does not take place within the agreed period, the consumer has the rights attached to this by law.

5. The risk of loss of or damage to the order remains with XCLSVT until the order has been received by the consumer or a third party designated by the consumer, other than the carrier.

6. For questions about shipping and delivery, please contact [email protected].

1. For an online purchase, the consumer has the right to withdraw from the agreement within 14 days of receipt without giving any reason.

2. The cooling-off period begins on the day after the product has been received. If several products from one order are delivered separately, this period begins after receipt of the last product.

3. A return or withdrawal can be registered via [email protected].

4. After notifying the withdrawal, the consumer has 14 days to send the product back.

5. Products may be tried on and inspected as would be possible in a physical shop.

6. The consumer is liable for any diminished value resulting from handling beyond what is necessary to assess the product, provided XCLSVT has supplied the information required by law.

7. The direct costs of returning the goods are borne by the consumer, unless there has been an incorrect delivery, a non-conforming product or another situation in which XCLSVT is legally responsible for these costs.

8. The return address and return instructions are provided via the returns policy or when the return is registered.

9. Statutory exceptions to the right of withdrawal apply only where the statutory conditions are met.

1. In the event of a valid withdrawal, XCLSVT will refund the amounts due no later than 14 days after the notification of withdrawal.

2. XCLSVT may withhold the refund until the returned product has been received or until the consumer has supplied evidence of having sent back the product, whichever is earlier.

3. In the event of a full withdrawal, the original standard shipping costs are also refunded.

4. Additional costs for a more expensive delivery method are not reimbursed.

5. In the event of a partial return, the original shipping costs are not automatically refunded.

6. Refunds are made using the same payment method as was used to pay for the order, unless agreed otherwise.

7. For questions about refunds, please contact [email protected].

1. XCLSVT selects its range with attention to material, finishing, design and product quality.

2. All products must conform to the agreement and possess the characteristics the consumer may reasonably expect.

3. The statutory warranty applies to all products.

4. If a product does not conform to the agreement, the consumer is entitled to the applicable statutory remedies, including free repair or replacement and, where legally possible, a price reduction or termination of the agreement.

5. The returns policy does not limit the statutory warranty rights.

6. Problems with product quality can be reported via [email protected].

1. Complaints about orders, products or services can be submitted via [email protected].

2. Please include the order number and a clear description of the complaint where possible.

3. XCLSVT aims to provide a substantive response to complaints within 14 days.

4. If more time is needed, the consumer will be notified within this period about the further handling.

5. Submitting a complaint does not affect the statutory rights of the consumer.

1. XCLSVT is responsible for the correct performance of its statutory and contractual obligations.

2. XCLSVT is not liable for damage caused solely by improper use of a product, insofar as this damage cannot be attributed to XCLSVT.

3. Limitations or exclusions of liability not permitted by law do not apply.

4. The statutory rights of consumers remain fully preserved.

1. The original texts, photography, videos, design and brand expressions on the website are protected by applicable intellectual property rights.

2. Commercial use or distribution of protected material without the permission of the rights holder is not permitted, unless permitted by law.

3. Brand names, logos and designs of affiliated brands remain the property of their respective rights holders.

4. XCLSVT uses visual material from partner brands on the basis of permission or other applicable rights of use.

1. XCLSVT processes personal data for the performance of orders, payments, shipments and customer service.

2. Processing takes place in accordance with applicable privacy legislation, including the GDPR.

3. More information can be found in our separate privacy statement.

4. For general privacy questions, please contact [email protected].

1. Agreements with XCLSVT are governed by Dutch law, without prejudice to any mandatory consumer protection that applies under applicable international rules.

2. In the event of a dispute, XCLSVT and the consumer will first try to find a suitable solution together.

3. If no solution is reached, the dispute may be submitted to the court that has jurisdiction by law.

4. Statutory options for out-of-court dispute resolution remain unaffected.

1. XCLSVT may amend these terms and conditions.

2. In principle, an order is subject to the terms and conditions that applied at the time the agreement was concluded.

3. Changes are published on the website and do not apply retroactively to existing agreements without a valid legal basis.

Carefully selected fashion. Distinctive brands. A different perspective.