Customer service

Something not right?

We are sorry to hear that. Tell us what happened; a member of our team will look at your complaint personally. You will immediately receive a confirmation with a link to follow your complaint, and a substantive reply within 14 days.

  1. 1

    Submit

    Describe the problem, ideally with your order number.

  2. 2

    Personal reply

    A member of our team will reply by email, within 14 days at the latest.

  3. 3

    Solution

    Repair, replacement or refund — whatever suits the situation.

Photos (optional)

For example of the damage, the label or the packaging. Maximum 5 photos.

You will immediately receive a confirmation by email.

Prefer to contact us directly? Email [email protected]. If we cannot resolve the matter together, you may submit the dispute to the competent court; statutory options for out-of-court dispute resolution remain available.